What are A’Mohr pieces made from?
We work with recycled 925 sterling silver, gold and carefully selected stones, alongside enamel in selected pieces. Exact materials vary by design and are listed on each product page.

Is the silver plated?
Yes. All A’Mohr pieces made from silver are finished with platinum plating.

Are A’Mohr pieces hypoallergenic?
All A’Mohr jewellery is hypoallergenic and made with materials selected with sensitive skin in mind.

How do you select your stones?
All stones are carefully handpicked for their colour, character and individual qualities.

How should I care for my jewellery?
Keep your jewellery away from water, perfume, lotions and chemicals. Gently wipe your pieces with a soft, dry cloth and store them in their jewellery box when not being worn.

Can I shower or swim with my jewellery?
We recommend removing your jewellery before showering, swimming, using a jacuzzi or exercising. Water, chlorine, salt and chemicals can affect the finish and plating.

Can I sleep with my jewellery on?
We recommend removing your jewellery before sleeping to avoid unnecessary friction or bending.

How long will the plating last?
The lifespan of plating depends on how often a piece is worn and how it is cared for. Regular contact with water, perfume, lotions and chemicals can accelerate natural wear.

How long does it take to receive my order?
In-stock pieces are usually dispatched within 1–3 working days. Delivery times vary depending on destination.

Where do you ship?
We ship within Greece and across the European Union. Shipping to destinations outside the EU may also be available depending on location.

Which courier do you use?
Orders are shipped with ELTA Hellenic Post or ACS Courier.

Is shipping free?
Shipping fees are calculated at checkout based on your destination.

What happens if my parcel is damaged or doesn't arrive?
Please contact hello@amohr.gr as soon as possible if your parcel arrives damaged or does not arrive as expected.

If an order is returned to us because of an incorrect or incomplete delivery address, any additional shipping costs may be charged to the customer.

Can I return my order?
For online purchases, you have a statutory 14-day right of withdrawal from the day you receive your order. You do not need to give a reason for the return.

To request a return, please contact hello@amohr.gr within 14 days of receiving your order.

The item should be returned within 14 days of notifying us and must be in its original condition, unworn and with its original packaging.

Are there any exceptions?
The statutory right of withdrawal does not apply to certain products, including goods made to order or clearly personalised.

Bespoke and personalised jewellery cannot be returned or cancelled under the 14-day right of withdrawal, as each piece is created specifically for you.

For hygiene-related exceptions, please contact us before returning an item so we can confirm whether it is eligible for return.

Who pays for return shipping?
The direct cost of returning an item under the 14-day right of withdrawal is the customer's responsibility, provided this was communicated before purchase and unless otherwise required by law.

When will I receive my refund?
Once your return has been received and checked, we will process your refund to the original payment method in accordance with applicable consumer law.

What if my jewellery arrives faulty or develops a manufacturing defect?

Your statutory consumer rights apply to all A’Mohr purchases. Under EU consumer law, goods are covered by a minimum two-year legal guarantee against defects or lack of conformity.

If you believe your piece has a defect, please contact hello@amohr.gr with your order details and photographs of the issue. We will assess the piece and advise on the appropriate solution.

Depending on the issue and applicable law, this may include repair, replacement, price reduction or refund.

Does A’Mohr offer an additional warranty?
In addition to your statutory consumer rights, A’Mohr offers:

3 months for manufacturing defects
6 months for manufacturing-related enamel defects

This commercial warranty is additional to, and does not replace or limit, your statutory legal rights.

Normal wear and tear, natural plating wear, accidental damage, loss, misuse, or damage caused by exposure to water, perfume, lotions or chemicals are not covered by the commercial warranty.

Which payment methods do you accept?

Credit or Debit Card
Card payments are securely processed through Stripe. A’Mohr does not process or store your credit or debit card information.

IRIS
You can pay through IRIS using 154046096. After completing your payment, please send your confirmation to hello@amohr.gr or via DM so we can confirm your order.

Bank Transfer
Bank transfer is available through Eurobank. Once the transfer has been made, please send the payment receipt to hello@amohr.gr so we can confirm and process your order.

Cash on Delivery
Available only within Greece and free of charge. Payment is collected by the courier upon delivery.

What currency are prices in?
All prices are shown in EUR and include 24% Greek VAT, where applicable.

Are there customs or import charges?
For orders outside the EU, customs duties, import taxes and any other destination charges are the customer's responsibility.

Do you offer bespoke jewellery?
Yes. Bespoke pieces can be created upon request, including engagement and wedding rings and personalised jewellery.

Can I choose my own stone?
Yes. Stones can be selected specifically for your bespoke piece, according to the design, colour and character you are looking for.

How do I enquire about a bespoke piece?
For bespoke enquiries, contact hello@amohr.gr.

Bespoke and personalised jewellery is made specifically for the customer and cannot be returned or cancelled under the 14-day right of withdrawal.

Still have a question?
Email us at hello@amohr.gr